Privacy Policy
Pool Construction Covers Pty Ltd
ABN: 96 681 643 185
Website: https://poolconstructioncovers.com.au
Last updated: 11/05/2026
1. Introduction
Pool Construction Covers Pty Ltd (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, request a quote, or engage our services.
We handle your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
2. What Information We Collect
We only collect information that’s reasonably necessary to provide our services and operate our business. This may include:
Personal Details
- Full name
- Phone number
- Email address
- Company or business name
- Job title or role
Project Information
- Construction site address
- Project details, scope, and stage
- Plans, drawings, or measurements
- Builder, contractor, or developer details
- Site access requirements
Website and Technical Data
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent
- Referring website
- Date and time of access
This data helps us improve our website performance, user experience, and the relevance of our services.
3. How We Collect Your Information
We collect personal information in a number of ways, including when you:
- Submit a quote or contact form on our website
- Call or email us directly
- Request a site inspection or measure-up
- Engage our services or sign a service agreement
- Communicate with our team throughout a project
- Subscribe to updates or marketing communications (if applicable)
Information may also be collected automatically through cookies, analytics tools, and server logs when you browse our website.
4. How We Use Your Information
We use your personal information to:
- Provide accurate quotes, services, and site assessments
- Communicate with you about your project or enquiry
- Schedule installations, site visits, and removals
- Issue invoices, receipts, and service updates
- Improve our website, services, and customer experience
- Send relevant updates or marketing communications (where you’ve opted in)
- Comply with legal, regulatory, or contractual obligations
We will not use your personal information for any purpose other than those described in this Privacy Policy, unless required or authorised by law.
5. Disclosure of Personal Information
We may share your information with trusted parties involved in delivering our services, including:
- Our employees, contractors, and installation teams
- Engineers, consultants, and certifiers involved in compliance
- Service providers supporting our business operations (e.g. accounting, IT, CRM)
- Government or regulatory authorities, where required by law
- Insurers or legal advisors, where reasonably necessary
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
All third parties we engage are required to handle your information in line with privacy obligations and only use it for the purposes we authorise.
6. Cookies and Website Analytics
Our website uses cookies and similar tracking technologies to:
- Improve website performance and functionality
- Understand how visitors use the site
- Enhance user experience and personalise content
- Measure the effectiveness of our marketing campaigns
We may use third-party tools such as Google Analytics, Google Ads, or Meta Pixel to collect anonymised website usage data.
You can disable, block, or delete cookies through your browser settings. Please note that doing so may affect how some parts of our website function.
7. Storage and Security of Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Your information may be stored:
- Electronically on secure internal systems
- In physical business records (where applicable)
- On secure cloud-based platforms hosted in Australia or overseas
While we take every reasonable precaution, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but commit to managing your data with care and in line with industry best practice.
8. Access and Correction
You have the right to:
- Request access to the personal information we hold about you
- Request that we correct or update inaccurate, incomplete, or out-of-date information
- Request deletion of your personal information (subject to legal and contractual obligations)
To make a request, please contact us using the details in Section 12. We will respond within a reasonable timeframe, typically within 30 days.
9. Direct Marketing
From time to time, we may send you marketing communications (e.g. service updates, industry news, or special offers) where you’ve consented to receive them or where permitted by law.
You can opt out of marketing communications at any time by:
Clicking the “unsubscribe” link in any email, or
Contacting us directly using the details in Section 12
10. Third-Party Websites
Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices, content, or security of those external sites.
We encourage you to review the privacy policies of any third-party websites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.
The most current version will always be published on our website with the “Last updated” date clearly shown. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a complaint about how we’ve handled your information, please contact:
Pool Construction Covers Pty Ltd
0432 889 003
info@poolconstructioncovers.com.au
poolconstructioncovers.com.au
